Frequently Asked Questions
Q: What destinations are available to travel with A&K right now?
A: With more destinations around the world opening for international travel, see where A&K can take you now at this link. Note that this list is subject to frequent change, so check back often.
Q: Is A&K offering flexible booking and cancellation terms on new bookings?
A: New bookings made between now and December 31, 2021, fall under our Book with Confidence policy, which allows you to change or cancel your reservation up to 15 days prior to departure in the event of a COVID-related reason (some exceptions apply). Details can be found at this link.
Q: What precautions is A&K taking to help ensure my safety while travelling?
A: A&K, working together with our more than 55 local offices around the globe, implements required health and safety protocols as you travel. For more information, consult Safeguarding Your Health on Your A&K Journey.
Q: Should I purchase travel insurance through A&K?
A: Whether you purchase A&K’s Guest Protection Program or find coverage on your own, we strongly recommend guests purchase travel insurance. Here’s what our Guest Protection Program covers if you test positive for COVID while traveling:
• A required quarantine is covered under Trip Delay up to the coverage limit
• Hospitalization and medical treatment is covered under Sickness/Medical up to the coverage limit
• Emergency Evacuation is an option only if the local attending physician determines transportation is necessary to the nearest medical facility where treatment can be obtained.
All coverage limits vary by state and based on the policy you purchased. Please consult your full explanation of benefits for coverage limits.
Q: Will my itinerary be changed due to COVID?
A: We will do our utmost to provide a seamless travel experience and minimize changes to your itinerary. However, some hotels, museums and other venues may adjust schedules or close for COVID-related reasons. We will update you on any required changes and ask that all guests be flexible when travelling during this time.
Q: Are there COVID-19 related entry requirements to the country I want to travel to?
A: Entry requirements are changing often. The U.S. Department of State or the Government of Canada for country-specific COVID-19 entry requirements and special considerations for travel. State COVID-19 entry requirements may vary and can be found at COVID-19 Travel Planner | CDC.
Q: How do I coordinate required PCR testing before I depart the U.S.?
A: We recommend you consult your local physician. A&K is not able to assist with COVID testing prior to your departure from the U.S.
Q: Do I have to provide proof of full COVID-19 vaccine to travel on an A&K journey?
A: A&K requires proof of full COVID-19 vaccination for travel on Luxury Expedition Cruises, Wings Over the World and Private Jet Journeys due to the style of travel and multi-country nature of the itineraries. Alternatively, for Luxury Expedition Cruises, guests may provide proof of recovery from COVID-19 in accordance with country entry requirements.
For all Small Group and Tailor Made Journeys, guests must comply with all country entry requirements, which may include providing proof of COVID-19 vaccination.
Q: What is A&K doing to ensure that all guests follow the health and safety protocols?
A: Prior to travel, all guests are required to sign an A&K Health & Safety Acknowledgement form attesting to their physical wellbeing prior to travel, as well as taking responsibility should they get sick while travelling. Click the links to download the forms for Tailor Made and Small Group Journeys, Luxury Expedition Cruises or Wings Over the World Journeys.
Q: Do I have to wear a mask while travelling?
A: On all journeys, masks must be worn in accordance with local regulations. We encourage you to bring your own masks; a supply will be on hand where needed. Note all protocols are subject to change in accordance with relevant guidelines, local regulations and conditions.
Q: Is a COVID-19 test required to return home from my journey?
A: Yes, testing is required for all travellers boarding a flight to the U.S. or Canada. A&K will facilitate required testing for returning home and information will be included in Essential Information in your Final Documents. Details are below.
Guests returning to the United States
All travellers, including U.S. passport holders, must provide printed or electronic proof of a negative COVID-19 viral test taken within three (3) days of boarding their flight to the United States or written documentation verifying they have recovered from COVID-19 within 90 days preceding travel. Additional details can be found at U.S. COVID-19 Entry Requirements | CDC. State COVID-19 entry requirements may vary and can be found at COVID-19 Travel Planner | CDC.
Guests returning to Canada
All travellers, including Canadian passport holders, must provide printed or electronic proof of a negative COVID-19 molecular test taken within 72 hours of boarding their flight to Canada. Additional information can be found at travel.gc.ca/travelling/advisories.
Q: Does A&K assist with COVID-19 testing if it is required during my journey and to return home?
A: A&K will facilitate required in-country testing during your journey including for travel between countries and for returning home. Costs for testing are payable directly to the testing provider at time of service by either credit card or cash depending on the destination. All requirements and testing information specific to your journey will be included in Essential Information in your Final Documents.
Q: What happens if I get sick or test positive for COVID while travelling?
A: A&K’s worldwide network of local offices is experienced in providing guests 24/7 support should a health issue arise. If you receive a positive COVID test result, the local A&K office will advise you and assist with next steps (based on local regulations), which may include quarantine. Any associated costs will be the responsibility of the guest.