Frequently Asked Questions
Planning and Booking Your Next Holiday
Q: What destinations are available to travel with A&K right now?
A: With more destinations around the world opening for international travel, see where A&K can take you now at this link. Note that this list is subject to frequent change, so check back often.
Q: What precautions is A&K taking to help ensure my safety while travelling?
A: A&K, working together with our more than 55 local offices around the globe, implements required health and safety protocols as you travel. For more information, consult Safeguarding Your Health on Your A&K Journey.
Q: How long before departure will I know whether my journey will operate?
A: A&K is continuing to assess future travel operations on a destination-by-destination basis around the world. If your upcoming travel plans are affected, an A&K Travel Consultant will contact you or your travel professional to discuss postponing your journey, no later than 30-45 days prior to departure. A&K offices are open Monday – Friday, 9 a.m. – 5 p.m. CT to assist you.
Q: Do I have to make final payment if you cannot guarantee that my journey will operate?
A: Flexibility regarding final payment deadlines varies based on type of journey, destination, accommodations, suppliers, etc. Contact your A&K Travel Consultant to see what flexibility may exist regarding final payment deadlines for your journey.
Q: Given the current circumstances, is A&K offering flexible booking and cancellation terms on new bookings?
A: New bookings made between now and July 31, 2021, fall under our Book with Confidence policy, which allows you to change or cancel your reservation up to 15 days prior to departure in the event of a COVID-related reason (some exceptions apply). Details can be found at this link.
Q: What if I just don’t feel comfortable travelling and I want to cancel?
A: In this case, standard cancellation terms would apply.
Q: What if I’m ready and willing to travel but A&K cancels the journey?
A: If we are unable to operate a program because a country is not open, or we cannot provide the level of service required based on feedback from the local A&K office, then we will either work with you to reschedule your journey at a later date or provide a credit for future travel valid through December 31, 2022. Many of our most popular itineraries have 2022 dates available on our website and we can secure space with a goodwill booking.
Q: Will my itinerary be changed due to COVID?
A: We will do our utmost to provide a seamless travel experience and minimize changes to your itinerary. However, some hotels, museums and other venues may adjust schedules or close for COVID-related reasons. We will update you on any required changes and ask that all guests be flexible when travelling during this time.
Q: Should I buy travel insurance through A&K?
A: Whether you purchase A&K’s Guest Protection Program or find coverage on your own, we strongly recommend guests purchase travel insurance. Here’s what our Guest Protection Program covers if you test positive for COVID while traveling:
• A required quarantine is covered under Trip Delay up to the coverage limit
• Hospitalization and medical treatment is covered under Sickness/Medical up to the coverage limit
• Emergency Evacuation is an option only if the local attending physician determines transportation is necessary to the nearest medical facility where treatment can be obtained.
All coverage limits vary by state and based on the policy you purchased. Please consult your full explanation of benefits for coverage limits.
Travelling on Your Journey
Q: Are there entry requirements to the country I want to travel to?
A: Entry requirements are changing often. Visit the U.S. Department of State or the Government of Canada for current information on travel advisories, entry restrictions and special considerations for travel in various countries.
Q: How do I coordinate required PCR testing before I depart the U.S.?
A: Consult your local physician. A&K cannot assist with COVID testing prior to your departure from the U.S.
Q: Do I have to have a negative COVID test to return to the U.S.?
A: Yes, effective January 26, 2021, the Centers of Disease Control and Prevention (CDC) requires all travellers returning to the U.S. to present a negative COVID-19 test taken within three (3) calendar days of departure. The local A&K offices have researched and identified approved medical testing facilities where COVID tests can be administered and will assist in making these arrangements for you. Payment for these services must be paid locally and typically can be made with cash or credit card. Prior to departure, your Final Documents will include all these details in the Essential Information section of your documents; your Travel Consultant will be happy to review these with you in detail.
Q: What is A&K doing to ensure that all guests follow the health and safety protocols?
A: Prior to travel, all guests are required to sign an A&K Health & Safety Acknowledgement form attesting to their physical wellbeing prior to travel, as well as taking responsibility should they get sick while travelling. Click the links to download the forms for Small Group Journeys or Tailor Made Travel.
Q: Do I have to wear a mask while travelling?
A: For all guests travelling on A&K Small Group Journeys through 2021 and Luxury Expedition Cruises departing through January 4, 2022, wearing a mask is required in vehicles, indoor spaces, and any outdoor spaces where physical distancing is not possible. On Tailor Made journeys, masks must be worn in accordance with local regulations. We encourage you to bring your own masks; a supply will be on hand where needed. Note all protocols are subject to change in accordance with relevant guidelines, local regulations and conditions.
Q: What happens if I get sick or test positive for COVID while travelling?
A: A&K’s worldwide network of local offices is experienced in providing guests 24/7 support should a health issue arise. If you receive a positive COVID test result, the local A&K office will advise you and assist with next steps (based on local regulations), which may include quarantine. Any associated costs will be the responsibility of the guest.