The A&K App

You will receive an email from A&K approximately three to four weeks prior to your clients’ departure. Click the link in the email to access A&K’s online platform and review their final trip information.

You will be able to personalize their itinerary with your logo, add any additional services you may have booked, and more. Once complete, you must send your clients an app email directly through the online platform so they can access the A&K App which includes their itinerary and other important information.

From the A&K email you receive for your clients’ booking, click on the blue “set up my account” button, and then create your password. Note: A unique email address and password are required for each user.

From the A&K email you receive for your clients’ booking, use the link provided (https://trips.abercrombiekentgroup.com/). Enter your email address and password. Bookmark the online platform page so you can easily return to it in the future.

You must send your clients an email directly through the A&K online platform — they won’t be able to access their trip details otherwise. Once your clients receive the email, they will be prompted to download the app and set up a password to login.

Once you have completed reviewing your client’s itinerary, click on the grey “unhide/send to guest” button on the right side of the screen. Make sure there is an email address for each client and click “send” at the bottom of the email. If an email address has not been provided for a guest on the booking, it will appear in light grey. You must contact A&K to add a missing email.

A unique email address is needed for each guest. If an email address has not been provided, it will appear in light grey. Please contact the A&K office you booked with to provide your client’s email.

Yes, you can download or print a PDF of the itinerary from the online platform with or without photos. For instructions, click here.

You can add a logo that will be visible on the app and PDF itinerary. For instructions, click here.

Additional services you’ve booked for your clients, including flights, dinner reservations, tickets and more, can be added to your clients’ booking via the online platform. Any additions will be labeled as non-A&K services. Note: A&K services cannot be edited. For instructions, click here.

You can also attach additional documents. Note: the details you add to the online platform could be viewable by you, A&K and your clients’ travelling companions. Do not add private information that you would not want others to view. For instructions, click here.

The app is available for all journeys booked through the USA office and is being implemented in a phased approach by all other A&K offices worldwide. You will receive an email from A&K approximately three to four weeks prior to your clients’ departure.

For assistance with downloading or using the app, refer to our full FAQs. USA bookings can call our app help desk at 630 725 3440 M–F, 9–5 CT or email [email protected].