For assistance with downloading or using the app, call our app help desk at 630 725 3440 M–F, 9–5 CT or email [email protected].

Can I download a pdf or print my documents to share with family or friends?

If the airline changes the original flight number or routing, the app will not be able to recognize these changes. Check with the airline directly to get the most current flight schedule and update the app accordingly.

Once you have downloaded the app and logged in, your itinerary and information will be accessible without Wi-Fi or cellular signal.

Information in the app is current to when you receive your app email. Any itinerary changes made with A&K prior to departure should appear in the app; however, changes made while the journey is underway will not be reflected.

You can add these services in the app by tapping on the + button on the bottom right corner of the trip screen. Then select the appropriate category and follow the prompts. Note that additional services can only be added in the app, not on your computer.

Your Tailormade, Barging, or Private Jet Journey will be accessible on the A&K App approximately three to four weeks prior to departure, at which time you will receive an email from A&K. Using your iPhone, iPad, or Android device, tap the link in the email labeled “Access Your Trip on the A&K App,” then follow the prompts to download the app and set up your account password. Once completed, you will be able to log in. Guests aged 14 and older may use the app.

To access your itinerary, you must have your own unique email address and password. If you’re currently sharing an email address, contact A&K or your travel advisor to provide your unique email address.

Messaging through the app is not available.

Yes, click this link to access your itinerary and trip information.

Search “Abercrombie & Kent” in the App Store to find the app.

Android

iOS

If the airline changes the departure/arrival time of a flight, the app will update automatically.

You can reset your password by entering your email address on the app login screen and then tapping the “Forgot Your Password?” link.