Terms & Conditions
Family Journeys 2015
The Terms and Conditions apply to group journeys including Luxury Small Group, Marco Polo Club, Connections, Connections River Cruise, Expedition Cruise and Group Pre/Post Tour Extensions departing between January 1 and December 31, 2015. For terms and conditions for Signature Series Journeys, please refer to abercrombiekent.com.
A&K GUARANTEED DEPARTURES
All group journeys excluding Connections European River Cruises, Expedition Cruises, Private Jet and the Gala Chairman’s Event are guaranteed to operate with a minimum of two (2) persons. Guaranteed departures will operate except only in cases of force majeure, which could include any major world event adversely affecting international travel patterns or other circumstances beyond A&K’s control.
A&K PRICE ASSURANCE
The A&K Price Assurance applies to all group journeys available through Abercrombie & Kent USA, LLC excluding Expedition Cruises, Private Jet, international and internal air and extra services. The A&K Price Assurance applies only to 2015 advertised rates on abercrombiekent.com for the same program, travel date and accommodation classification. Abercrombie & Kent reserves the right to modify or cancel the A&K Price Assurance for future bookings without prior notice.
INCLUDED IN JOURNEYS
All accommodations, meals and fully guided sightseeing (including park and entrance fees) as noted in the itinerary; airport transfers to/from hotel in the first/last published city regardless of day of arrival and departure (for Expedition Cruises, departure transfer is from the ship to the airport on day of departure only); services of A&K Tour Director or appropriate Guide on extensions; coffee/tea/soft drinks/water at included meals; local wine and beer at welcome and farewell dinners and on board ship on Connections European River Cruise Journeys; local bottled water during sightseeing; porterage of two (2) pieces of baggage; complimentary Internet access (where available on land; excluded on all cruises and Connections River Cruise Journeys; service levels are not guaranteed); hotel taxes; and gratuities throughout, except to the Tour Director/Extension guide/safari driver-guides.
Luxury Small Group & Marco Polo Journeys Additional Inclusions: A&K’s Travelling Bell Boy Service is provided; however, because of security regulations, this service may be limited at airports, rail stations and points of embarkation for cruises. A&K’s Traveller’s Valet includes laundry service for five (5) pieces on journeys of 10 days or less and eight (8) pieces on journeys over 10 days (except Mount Kilimanjaro and Galápagos programs and extensions). Dry cleaning is not included.
Expedition Cruises Additional Inclusions: Complimentary standard bar drinks, beer, house wine, soft drinks, coffee drinks, juices and bottled water (excluding premium wines and Champagnes) while on board; all shore excursions and full lecture program while on board; services of an A&K Expedition Staff and local guides; gratuities for the ship’s crew and A&K Expedition Staff, a complimentary expedition parka and backpack provided on board; and a post-cruise expedition logbook.
Africa Journeys Additional Inclusions: Medical evacuation service, when available, including air transportation to medical care facilities, is included within Kenya, Tanzania, Botswana, Zambia and Zimbabwe. For Snows of Kilimanjaro program participants, medical evacuation is included from the foot of Mount Kilimanjaro to Nairobi. Hospitalization and medical expenses are at an additional cost.
Not Included In Journeys A&K’s Guest Protection Program; international and internal airfares, unless otherwise noted; costs associated with obtaining passports or entry visas; reciprocity and other border fees; airport departure taxes, unless otherwise noted; excess baggage charges; gratuities to the A&K Tour Director/Extension guide/safari driver-guides; meals other than those specified in the itinerary; beverages other than those noted in inclusions above; sightseeing not included in the published itinerary; and personal expenses such as laundry (except for A&K’s Traveller’s Valet as noted), communication charges, Internet access for all cruises and Connections River Cruise Journeys; and optional activities (which are subject to availability).
Most hotels allow check-in to take place during the midafternoon. Should you wish to have a guaranteed room ready for your immediate check-in upon arrival, it can be arranged for an additional charge. Please ask A&K for details and prices.
Specific requests such as adjacent or connecting rooms, bedding requests, smoking rooms and special dietary needs should be advised at time of booking. Please note that while every effort will be made to secure a special request, it cannot be guaranteed.
A&K reserves the right to modify program itineraries, including arranged sightseeing, and substitute accommodations, including vessels and trains, at any time due to unforeseen circumstances or circumstances beyond Abercrombie & Kent’s control. For groups of six or fewer, a lodge may be substituted in place of private mobile camping. Every effort will be made to operate itineraries as planned, but alterations may occur after the final itinerary has been issued.
International airfare (to the journey starting point and from the ending point) is not included in program pricing. Abercrombie & Kent USA, LLC, has special agreements with many air carriers and can offer quotations from any gateway. Some journeys require internal flights as specified in the itinerary. This airfare is typically not included and must be purchased from A&K in addition to the journey. In the instance where charter flights are used and seating is limited, A&K reserves the right to substitute and confirm air reservations on a suitable alternative scheduled air flight. All internal air is based on economy class seating and is 100% non-refundable at time of air purchase. All international and internal air quotes are subject to change until final payment has been received by A&K. Flight confirmation is based on availability. Air reservations cannot be confirmed until a passport copy is received by A&K.
All air carriers are independent contractors and are not owned, managed, controlled or operated by Abercrombie & Kent. Your airline ticket constitutes a contract between yourself and the airlines (and not A&K), even if purchased through A&K. A&K is not liable for, and does not assume responsibility or accept claims with regard to, seat assignments, name changes, schedule changes, flight changes and/or cancellations. Should you change or cancel your air transportation arrangements before or after your travel begins, all airline change and cancellation fees will apply.
Abercrombie & Kent provides porterage of two (2) pieces of baggage per person. Weight and size restrictions imposed by airlines on some routes on internal/domestic flights and charter flights may apply; details will be provided with Preliminary Documents. Baggage and personal effects are at the owner’s risk throughout the travel program, and A&K assumes no liability for lost or damaged baggage. Please check with your international carrier for other baggage restrictions and fees applicable to your international flights.
PRICES AND ARRANGEMENTS
Quoted program prices are per person, double occupancy except where indicated. Marco Polo Club discount is not eligible on Connections, Connections River Cruise and Private Jet Journeys. Marco Polo Club programs have two prices; a higher price that allows us to guarantee departures for small groups of two to six guests and a lower price for groups of seven or more guests. The higher price will be noted on your initial invoice and reduced before you depart if your group has seven or more guests. Although not expected, published prices may be modified due to unexpected significant external factors not forecasted at the time of printing. A&K is under no obligation to give a breakdown in costs of any journey. Modification of program content to accommodate a smaller group size will not affect the published program price.
The minimum age is 10 years old unless noted on the itinerary and all children under age 18 must be accompanied by an adult. Minimum age is 12 years old for Connections River Cruise Journeys and varies for Family Journeys. Some activities contained within an itinerary may have a different age restriction than the overall minimum age requirement. Details will be provided at the time of booking. A&K reserves the right to marginally exceed the published maximum group size on Family journeys to accommodate a family.
ACTIVE ELEMENTS & CONDUCT
Some active elements have been incorporated into select itineraries. To enjoy the trip as intended, a minimum level of fitness is required. A&K will require notice if any participant has any physical or other condition or disability that could create a hazard to him or herself or to other members of the group. Women over six (6) months pregnant are not permitted to board ‘Le Boreal.’ A&K reserves the right to decline acceptance of anyone whom it considers unsuitable due to fitness level. A&K also reserves the right to remove from the trip, at the participant’s own expense, anyone whose physical condition or conduct negatively impacts the enjoyment of the other guests or disrupts the tour.
A&K’S GUEST PROTECTION PROGRAM
Our Guest Protection Program, which provides cancellation coverage, medical coverage and protection against lost or damaged luggage, is not included in the program price and is strongly recommended. In order for the preexisting medical condition exclusion to be waived, the plan must be purchased within 14 days of deposit. Call A&K for details.
Special Requirement for Expedition Cruises: Due to the remote locations, A&K requires proof of a minimum of $50,000 per person in emergency evacuation/ repatriation insurance for all Antarctica and Arctic cruises. This minimum amount is included in the A&K Guest Protection Program; upgrades can be purchased for higher coverage on request. If you do not purchase the A&K Guest Protection Program, we require proof of alternative coverage. Please note emergency evacuation insurance provides for covering the cost associated with emergency evacuation and repatriation up to the limits of the respective policy; however, it does NOT guarantee the timing, method or mode of such evacuation and repatriation, which is subject to weather, location and other conditions or variables outside of A&K’s control.
PASSPORTS AND VISAS
It is the guest’s sole responsibility to obtain and have available when necessary the appropriate valid travel documents. All guests are advised to check with the appropriate government authority to determine the necessary documents. A valid passport is required for U.S. citizens traveling to all international destinations. Passports must be valid for six (6) months after the return of your journey and should also have sufficient blank pages for visas and immigration stamps Many destinations also require a visa for U.S. citizens; this will be indicated in your Preliminary Documents. Non-U.S. citizens should contact the appropriate consular office for entry requirements pertaining to their journey. You may be refused boarding or disembarked from a vessel without liability for refund, payment, compensation, or credit of any kind if you do not have proper documentation, and you will be subject to any fine or other costs incurred by A&K which result from improper documentation or noncompliance with applicable regulations.
RESERVATION AND PAYMENT SCHEDULE
Deposit per Person Required at Time of Booking Luxury Small Group and Marco Polo Club Journeys $1,000 Connections and Connections River Cruise Journeys $500 Special Marco Polo Club Journeys $2,000 Expedition Cruises $2,450
Final payment is due 90 days prior to departure. If your reservation is made within 90 days of departure, the entire cost of the trip must be paid at the time of the request in order to secure confirmation. For all Expedition Cruises, Connections European River Cruise Journeys, Special Marco Polo Club Journeys and Select journeys indicated below final payment is due 120 days prior to departure. An additional $1,350 per person non-refundable permit fee is required at time of booking for Uganda: Gorillas & Beyond.
Special Marco Polo Club Journeys: Gala Chairman’s Event, India by Private Jet, India: Lions, Tigers & the Taj Mahal, India: Royal Palaces & a Luxury Train and Along the Great Silk Road by Private Train.
Select journeys: Myanmar & the Irrawaddy, Southern Africa Safari by River & Rail, Taj Mahal & the Treasures of India (Nov 1–Dec 31), Treasures of the East by Luxury Train: Bangkok to Singapore & Bali, Namibia & Botswana: Dunes, Delta & the Kalahari and Cruising the Mekong: Indochina & Angkor Wat.
Cancellations must be received in writing and will become effective on the date of receipt, fax or email. Cancellations received by A&K are subject to the following:
CANCELLATION FEES PER PERSON
Luxury Small Group Journeys, Marco Polo Club Journeys, Connections Land Journeys and related Group Pre/Post Tour Extensions 91 days prior to departure or more $500 90-61 days prior to departure 20% of program price 60-31 days prior to departure 50% of program price 30 days prior to departure or less 100% of program price Expedition Cruises, Connections European River Cruise Journeys, Select journeys indicated above and and related Group Pre/Post Tour Extensions 121 days prior to departure or more $500 120-91 days prior to departure 20% of program price 90-61 days prior to departure 50% of program price 60 days prior to departure or less 100% of program price Special Marco Polo Club Journeys indicated above 121 days prior to departure or more $2,000 120-91 days prior to departure 50% of program price 90-61 days prior to departure 75% of program price 60 days prior to departure or less 100% of program price
Partial Room Cancellation: If guest cancels or leaves a journey and a roommate remains, an additional supplement may apply to the price for the remaining guest.
CANCELLATION CHARGES FOR EXTRA SERVICES Additional hotel nights and other extra services booked in connection with A&K programs are subject to specific cancellation penalties. These will be provided at the time of booking and noted on the invoice.
CLAIMS AND REFUNDS
Refunds are not made for any missed services, except for verifiable extenuating circumstances. Please see our Limits on Abercrombie & Kent’s Responsibility clause below. For verifiable claims to be considered, they must be received in writing within 30 days of the termination of the program and be accompanied by supporting documentation and/or a statement from the local destination company verifying the claim. Any adjustment considered will be based on the actual price of the services involved and not on a per diem basis. Adjustments will not be made for unused sightseeing trips or meals. A&K will not accept any liability for any claims that are not received within 30 days of the termination of your travel program.
PHOTOGRAPHY DURING TRAVEL
Abercrombie & Kent reserves the right to take photographs during the operation of any program or part thereof and to use them for promotional purposes. By booking a program with A&K, guests agree to allow their images to be used in such photographs. Guests who prefer that their images not be used are asked to identify themselves to their Tour Director at the beginning of their program.
LIMITS ON ABERCROMBIE & KENT’S RESPONSIBILITY
Abercrombie & Kent USA, LLC, its employees, shareholders, officers, directors, successors, agents and assigns (collectively A&K), does not own or operate any entity which is to or does provide goods or services for your trip. It purchases transportation (by aircraft, coach, train, vessel or otherwise), hotel and other lodging accommodations, restaurant, ground handling and other services from various independent suppliers (including from time to time other affiliated Abercrombie & Kent companies). All such persons and entities are independent contractors. As a result, A&K is not liable for any negligent or willful act of any such person or entity or of any third person. In addition and without limitation, A&K is not responsible for any injury, financial or physical loss, death, inconvenience, delay or damage to personal property in connection with the provision of any goods or services whether resulting from but not limited to acts of God or force majeure, illness, disease, acts of war, civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of services, food poisoning, mechanical or other failure of aircraft or other means of transportation or for failure of any transportation mechanism to arrive or depart on time.
There are many inherent risks in adventure travel of the type involved here, which can lead to illness, injury, or even death. These risks are increased by the fact that these trips take place in remote locations, far from medical facilities. Guest assumes all such risks associated with participating in these trips.
TRAVEL ADVISORIES AND WARNINGS
It is the responsibility of the guest to become informed about the most current travel advisories and warnings by referring to the U. S. State Department’s travel website at travel.state.gov or by phone at 888 407 4747. In the event of an active State Department Travel Warning against travel to the specific destination location(s) of the trip, should the guest still choose to travel, notwithstanding any travel advisory or warning, the guest assumes all risk of personal injury, death or property damage that may arise out of the events like those advised or warned against.
Any controversy or claim arising out of or relating to these Terms and Conditions, to the Limits on Abercrombie & Kent’s Responsibility clause, to the brochure, to any information relating in any way to the trip, to the trip itself, or to any products or services related to the trip, shall be settled solely and exclusively by binding arbitration in Chicago, Illinois in accordance with the Commercial Arbitration Rules of the American Arbitration Association, except that (a) in lieu of a personal appearance at arbitration, the arbitration may be conducted by telephonic means, (b) arbitration is the exclusive forum for dispute resolution (no court actions), and (c) except as otherwise provided by statute, each party shall bear its own costs and expenses and an equal share of the arbitrator and administrative fees.
The guest represents that neither he nor she nor anyone travelling with him or her has any physical or other condition or disability that could create a hazard to himself or herself or other members of the tour. A&K reserves the right to decline to accept anyone on a trip, and to remove from the trip, at his or her sole expense, anyone whose condition is such that he or she could create a hazard to himself or others, or otherwise impact the enjoyment of other guests on the trip. ANY PAYMENT TO ABERCROMBIE & KENT CONSTITUTES YOUR ACCEPTANCE OF THE TERMS AND CONDITIONS SET OUT HEREIN AND IN MORE SPECIFIC PRE-DEPARTURE GUEST DOCUMENTATION, INCLUDING THE GUEST INFORMATION FORM.
Abercrombie & Kent accepts all major credit cards.
ONE NAME: ONE UNPARALLELED STANDARD
Throughout this brochure, you’ll see references to “Abercrombie & Kent” (or simply “A&K”). This is our shorthand for the many independent A&K companies that work with Abercrombie & Kent USA, LLC, of Downers Grove, Illinois, to provide its travellers with a consistent worldwide standard of expertise and excellence in travel. Their independence allows our guests to benefit from unique local knowledge and specialized services available only from destination-based operating companies around the globe.
©2014 Abercrombie & Kent USA, LLC, ABERCROMBIE & KENT, A&K, CONNECTIONS, CONNECTIONS BY ABERCROMBIE & KENT, INSPIRING EXPERIENCES, GUARDIAN ANGEL, MARCO POLO CLUB, SIGNATURE SERIES, SIMPLY THE BEST WAY TO TRAVEL, TRAVELLING BELL BOY and the ampersand design are service marks owned by Abercrombie & Kent Group of Companies, S.A.