Terms & Conditions
Luxury Tailor Made Travel 2015
The Terms & Conditions apply to Signature Series journeys departing between January 1 and December 31, 2015.
A&K PRICE ASSURANCE
The A&K Price Assurance applies to all Signature Series journeys available through Abercrombie & Kent USA, LLC excluding international and internal air and extra services. The A&K Price Assurance applies only to 2015 advertised rates on abercrombiekent.com for the same program, travel date and accommodation classification. Abercrombie & Kent reserves the right to modify or cancel the A&K Price Assurance for future bookings without prior notice.
INCLUDED IN JOURNEYS
All accommodations, meals, English speaking guides and private sightseeing as noted in the itinerary except for shared excursions from safari camps/lodges, cruise vessels and trains; park and entrance fees; arrival and departure transfers; coffee/tea/soft drinks/water at included meals; local bottled water during sightseeing; porterage of two (2) pieces of baggage; and hotel taxes.
NOT INCLUDED IN JOURNEYS
A&K’s Guest Protection Program; international and internal airfares, unless otherwise noted; costs associated with obtaining passports or entry visas; reciprocity and other border fees; airport departure taxes, unless otherwise noted; excess baggage charges; all gratuities; meals other than those specified in the itinerary; beverages other than those noted in inclusions above or specified in the itinerary; any meals for your guide if you invite him/her to dine with you; sightseeing not included in the itinerary; and personal expenses such as laundry, communication charges, Internet access; and optional activities (which are subject to availability).
Most hotels allow check-in to take place during the midafternoon. Should you wish to have a guaranteed room ready for your immediate check-in upon arrival, it can be arranged for an additional charge. Please ask A&K for details and prices.
Specific requests such as adjacent or connecting rooms, types of beds, smoking rooms and special dietary needs should be advised at time of booking. Please note that while every effort will be made to secure a special request, it cannot be guaranteed.
A&K reserves the right to modify program itineraries, including arranged sightseeing, and substitute accommodations, including vessels and trains, at any time due to unforeseen circumstances or those beyond Abercrombie & Kent’s control. Every effort will be made to operate itineraries as planned, but alterations may occur after the final itinerary has been issued. All scheduled sightseeing has been confirmed in advance, but venues including wildlife reserves, museums and other points of interest can change their hours of operations at short notice. If this occurs, your guide will offer alternative arrangements.
International airfare (to the journey starting point and from the ending point) is not included in program pricing. Abercrombie & Kent USA, LLC, has special agreements with many air carriers and can offer quotations from any gateway. Some journeys require internal flights as specified in the itinerary. This airfare is typically not included and must be purchased from A&K in addition to the journey. In the instance where charter flights are used and seating is limited, A&K reserves the right to substitute and confirm air reservations on a suitable alternative scheduled air flight. All internal air is based on economy class seating and is 100% non-refundable at time of air purchase. All international and internal air quotes are subject to change until final payment has been received by A&K. Flight confirmation is based on availability. Air reservations cannot be confirmed until a passport copy is received by A&K.
All air carriers are independent contractors and are not owned, managed, controlled or operated by Abercrombie & Kent. Your airline ticket constitutes a contract between yourself and the airlines (and not A&K), even if purchased through A&K. A&K is not liable for, and does not assume responsibility or accept claims with regard to seat assignments, name changes, schedule changes, flight changes and/ or cancellations. Should you change or cancel your air transportation arrangements before or after your travel begins, all airline change and cancellation fees will apply.
Abercrombie & Kent provides porterage of two (2) pieces of baggage per person. Weight and size restrictions imposed by airlines on some internal/domestic routes and charter flights may apply; details will be provided in Preliminary Documents supplied by A&K. Baggage and personal effects are at the owner’s risk throughout the travel program, and A&K assumes no liability for lost or damaged baggage. Please check with your international carrier for other baggage restrictions and fees applicable to your international flights.
PRICES AND ARRANGEMENTS
Quoted program prices are per person, double occupancy except where indicated. Although not expected, published prices may be modified due to unexpected significant external factors not forecasted. A&K is under no obligation to give a breakdown in costs of any journey. Any modifications to a Tailor Made itinerary, including dates or number of people travelling, will require a revised proposal.
No minimum age is required unless noted on the itinerary and all children under age 18 must be accompanied by an adult. Some activities contained within an itinerary may have a different age restriction than the overall minimum age requirement. Details will be provided at the time of booking.
ACTIVE ELEMENTS & CONDUCT
Some active elements have been incorporated into select itineraries. To enjoy the trip as intended, a minimum level of fitness is required. A&K will require notice if any participant has any physical or other condition or disability that could create a hazard to him or herself. A&K reserves the right to decline acceptance of anyone whom it considers unsuitable due to fitness level. A&K also reserves the right to remove from the trip, at the participant’s own expense, anyone whose physical condition or conduct negatively impacts the enjoyment of the other guests.
A&K’S GUEST PROTECTION PROGRAM
Our Guest Protection Program, which provides cancellation coverage, medical coverage and protection against lost or damaged luggage, is not included in the program price and is strongly recommended. In order for the pre-existing medical condition exclusion to be waived, the plan must be purchased within 14 days of deposit. Call A&K for details.
PASSPORTS AND VISAS
It is the guest’s sole responsibility to obtain, and have available when necessary, the appropriate valid travel documents. All guests are advised to check with the appropriate government authority to determine the necessary documents. A valid passport is required for U.S. citizens travelling to all international destinations. Passports must be valid for six (6) months after the return of your journey and should also have sufficient blank pages for visas and immigration stamps. Many destinations also require a visa for U.S. citizens; this will be indicated in your Preliminary Documents. Non-U.S. citizens should contact the appropriate consular office for entry requirements pertaining to their journey. If you do not have proper documentation, you may be refused boarding or disembarked from a vessel, without A&K being liable for refund, payment, compensation or credit of any kind. You will be subject to any fine or other costs incurred by A&K, which result from improper documentation or noncompliance with applicable regulations.
RESERVATION AND PAYMENT SCHEDULE
Deposit per person required at time of booking:
A deposit of $1,000 per person for Signature Series and 25% of the total land cost for Tailor Made is required at the time of booking. Final payment is due 120 days prior to departure. If your reservation is made within 120 days of departure, the entire cost of the trip must be paid at the time of the request in order to secure confirmation. Additional deposits may be required for planes, vessels and trains, including private charters; exclusive, private use of accommodations or venues; and groups of 15 or more. An additional $1,350 per person nonrefundable permit fee is required at the time of booking for gorilla trekking in Uganda.
Cancellations must be received in writing and will become effective on the date of receipt, fax or email. Cancellations received by A&K are subject to the following:
CANCELLATION FEES PER PERSON
121 days prior to departure (or more): Signature Series: $500. Tailor Made: 10% per person up to a maximum of $2,500 per person. Additional cancellation penalties may apply to planes, vessels and trains including private charters; exclusive private use of accommodations or venues; and groups of 15 or more.
120-91 days prior to departure:
20% of program price (Signature Series and Tailor Made)
90-61 days prior to departure:
50% of program price (Signature Series and Tailor Made)
60 days prior to departure (or less):
100% of the program price (Signature Series and Tailor Made)
Changes to the Itinerary: The guest will be responsible for any changes or cancellations made to the itinerary at their request or beyond their control, before or during travel, including expenses incurred due to a change, delay or cancellation of any flights. If a guest cancels or leaves a journey and a roommate remains, an additional supplement may apply to the price for the remaining guest.
CANCELLATION CHARGES FOR EXTRA
Additional hotel nights and other extra services booked in connection with A&K programs are subject to specific cancellation penalties. These will be provided at the time of booking and noted on the invoice.
CLAIMS AND REFUNDS
Refunds are not made for any missed services, except for verifiable, extenuating circumstances. Please see our Limits on Abercrombie & Kent’s Responsibility clause below. For verifiable claims to be considered, they must be received in writing within 30 days of the termination of the program and be accompanied by supporting documentation and/or a statement from the local destination company verifying the claim. Any adjustment consideration will be based on the actual price of the services involved and not on a per diem basis. Adjustments will not be made for unused sightseeing trips or meals. A&K will not accept any liability for any claims that are not received within 30 days of the termination of your travel program.
PHOTOGRAPHY DURING TRAVEL
Abercrombie & Kent reserves the right to take photographs during the operation of any program, or part thereof, and to use them for promotional purposes. By booking a program with A&K, guests agree to allow their images to be used in such photographs. Guests who prefer that their images not be used are asked to identify themselves to their Tour Director at the beginning of their program.
LIMITS ON ABERCROMBIE & KENT’S
Abercrombie & Kent USA, LLC, its employees, shareholders, officers, directors, successors, agents and assigns (collectively A&K), does not own or operate any entity which provides goods or services for your trip. It purchases transportation (by aircraft, coach, train, vessel or otherwise), hotel and other lodging accommodations, restaurant, ground handling and other services from various independent suppliers (including from time to time other affiliated Abercrombie & Kent companies). All such persons and entities are independent contractors. As a result, A&K is not liable for any negligent or willful act of any such person or entity or of any third person. In addition and without limitation, A&K is not responsible for any injury, financial or physical loss, death, inconvenience, delay or damage to personal property in connection with the provision of any goods or services, whether resulting from but not limited to acts of God or force majeure, illness, disease, acts of war, civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of services, food poisoning, mechanical or other failure of aircraft or other means of transportation or for failure of any transportation mechanism to arrive or depart on time.
There are many inherent risks in adventure travel of the type involved here, which can lead to illness, injury or even death. These risks are increased by the fact that these trips often take place in remote locations, far from medical facilities. Guest assumes all such risks associated with participating in these trips.
TRAVEL ADVISORIES AND WARNINGS
It is the responsibility of the guest to become informed about the most current travel advisories and warnings by referring to the U.S. State Department’s travel website at travel.state.gov or by phone at 888 407 4747. In the event of an active State Department Travel Warning against travel to the specific destination location(s) of the trip, should the guest still choose to travel, notwithstanding any travel advisory or warning, the guest assumes all risk of personal injury, death or property damage that may arise out of the events like those advised or warned against.
Any controversy or claim arising out of or relating to these Terms and Conditions, to the Limits on Abercrombie & Kent’s Responsibility clause, to any A&K brochure, to any information regarding any A&K trip, service or package, or to any A&K-related trip, activity, service or package, shall be submitted exclusively to and resolved in binding arbitration in Chicago, Illinois under the CPR International Non-administered Arbitration Rules, before a single arbitrator appointed by CPR. Any party or their representative may appear for the arbitration by telephone or video conference. Each party shall bear its own fees, costs and expenses and an equal share of any arbitrator and administrative fees.
The guest represents that neither he nor she, nor anyone travelling with him or her, has any physical or other condition or disability that could create a hazard to himself or herself or other members of the tour. A&K reserves the right to decline to accept anyone on a trip, and to remove from the trip, at his or her sole expense, anyone whose condition is such that he or she could create a hazard to himself or others, or otherwise impact the enjoyment of other guests on the trip. ANY PAYMENT TO ABERCROMBIE & KENT CONSTITUTES YOUR ACCEPTANCE OF THE TERMS AND CONDITIONS SET OUT HEREIN AND IN MORE SPECIFIC PRE-DEPARTURE GUEST DOCUMENTATION, INCLUDING THE GUEST INFORMATION FORM.
Abercrombie & Kent accepts all major credit cards.
ONE NAME: ONE UNPARALLELED
Throughout this brochure, you’ll see references to “Abercrombie & Kent” (or simply “A&K”). This is our shorthand for the many independent A&K companies that work with Abercrombie & Kent USA, LLC, of Downers Grove, Illinois, to provide its travellers with a consistent worldwide standard of expertise and excellence in travel. Their independence allows our guests to benefit from unique local knowledge and specialized services available only from destination-based operating companies around the globe.
©2015 Abercrombie & Kent USA, LLC, ABERCROMBIE & KENT, A&K, CONNECTIONS, CONNECTIONS BY ABERCROMBIE & KENT, INSPIRING EXPERIENCES, GUARDIAN ANGEL, MARCO POLO CLUB, SIGNATURE SERIES, SIMPLY THE BEST WAY TO TRAVEL, TRAVELLING BELL BOY and the ampersand design are service marks owned by Abercrombie & Kent Group of Companies, S.A.