Terms & Conditions
Connections European River Cruises
A&K PRICE ASSURANCE: The A&K Price Assurance applies to 2014 Connections European River Cruise Journeys available through Abercrombie & Kent USA, LLC. Internal and international air and extra services are excluded. The A&K Price Assurance applies only to 2014 advertised rates on abercrombiekent.com for the same program, travel date and accommodation classification. Abercrombie & Kent reserves the right to modify or cancel the A&K Price Assurance for future bookings without prior notice.
INCLUDED IN CONNECTIONS EUROPEAN RIVER CRUISE JOURNEYS: All accommodations as noted in the itinerary; meals as specified; arrival and departure transfers (regardless of days of arrival and departure); fully guided sightseeing as noted in the itinerary (including entrance fees); local bottled water on vehicles during sightseeing; selected beverages at included dinners; services of an A&K Tour Director throughout; handling of two pieces of baggage per person for international flights (other conditions/restrictions may apply for internal routes; please refer to BAGGAGE section); hotel and port taxes; and gratuities for local guides/drivers on any included excursions.
NOT INCLUDED IN CONNECTIONS: A&K Guest Protection Program; international and internal airfares, unless otherwise noted; costs associated with obtaining passports or entry visas; airport departure taxes, unless otherwise noted; excess baggage charges; gratuities to the A&K Tour Director; gratuities for ship crew members; meals other than those specified in the itinerary; beverages other than noted in your pre-tour documentation; sightseeing not included in the published itinerary; and personal expenses such as laundry, communication charges and optional activities/ excursions (which are subject to availability).
ITINERARIES: Accommodations, including vessels and trains, and arranged sightseeing are subject to change at any time due to unforeseen circumstances or circumstances beyond Abercrombie & Kent's control. Every effort will be made to operate itineraries as planned, but alterations may occur after the final itinerary has been issued. A&K also reserves the right to withdraw a program or any part of it, to make such alterations to the itinerary or the program inclusions as it deems necessary or desirable, and to pass on to tour members any expenditures or losses caused by delays or events beyond its control.
ADDITIONAL SPECIAL NOTES FOR CONNECTIONS EUROPEAN RIVER CRUISE JOURNEYS: MINIMUM TO OPERATE: A minimum number of guests may be needed to operate. A&K can advise at time of booking. Services on Connections may be modified to accommodate a smaller group.
CRUISE ROUTES: All cruise routes are subject to change without notice. Some waterways may be subject to occasional closures due to drought, storms, floods, canal or lock repairs or other unforeseen circumstances. In the event of such an occurrence, the following conditions may apply: (1) if navigation must be suspended, passengers will continue to be accommodated on the stationary vessel and regular excursions will continue to be made, with cruising to be resumed as soon as possible; or (2) cruise route and/or itinerary may be reversed, another waterway may be cruised or passengers may be transferred to another vessel of similar standard. The Captain's judgment on any action or inaction is considered final.
MOORINGS: Side-by-side mooring is standard practice in European ports of call and may occur periodically during your journey.
SPECIAL REQUESTS: Specific requests such as adjacent or connecting rooms, bedding requests, smoking rooms and special dietary needs should be advised at time of booking. Please note that while every effort will be made to secure a special request, it cannot be guaranteed in advance of travel.
PRICES AND ARRANGEMENTS: Quoted program prices are per person, double occupancy except where indicated. Marco Polo Club discount is not eligible on Connections European River Cruise Journeys. Prices include planning, handling and operational charges and are based on current rates of exchange, tariffs and taxes in effect at the time of publication. A&K reserves the right to increase program prices to cover increased costs including fuel surcharges, tariffs, taxes and V.A.T. received after prices are published and to reflect fluctuations in foreign exchange markets. A&K is under no obligation to give a breakdown in costs of any journey. Modification of program content to accommodate a smaller group size will not affect the published program price.
IMMEDIATE CHECK-IN: On programs where immediate check-in has not been included in the program price, A&K has requested that all hotels provide the service when possible; however, it cannot be guaranteed. Most hotels allow check-in to take place during the midafternoon. Should you wish to have a guaranteed room ready for your immediate check-in upon arrival, it can be arranged for an additional charge. Please ask A&K for details and prices.
EARLY ARRIVAL: A&K recommends that you arrive a day or two before the start of your planned program to allow time to relax and refresh after your journey. To prepare for the start of your tour, A&K has negotiated favorable overnight rates at many hotels; please ask for details at time of booking. Departing early from the U.S. and Canada during the winter months is strongly recommended, due to possible flight disruptions and cancellations caused by inclement weather.
CHILD POLICY: A minimum age of 12 is required on Connections European River Cruise Journeys. However, some activities contained within an itinerary may have a different age restriction than the overall minimum age requirement. Details will be provided at the time of booking.
ACTIVE ELEMENTS: Some active elements have been incorporated into select itineraries. To enjoy the trip as intended, a minimum level of fitness is required. A&K will require notice if any participant has any physical or other condition or disability that could create a hazard to him or herself or to other members of the group. A&K reserves the right to decline acceptance of anyone whom it considers unsuitable due to fitness level. A&K also reserves the right to remove from the trip, at the participant's own expense, anyone whose condition is such that it could create a hazard to him or herself or others, or otherwise impact the enjoyment of other passengers. SHOULD YOU HAVE ANY QUESTIONS OR NEED ANY CLARIFICATION ABOUT A SPECIFIC PROGRAM, PLEASE ASK FOR DETAILS AT TIME OF BOOKING.
A&K'S GUEST PROTECTION PROGRAM: Our specially designed guest protection program, which provides cancellation coverage, medical coverage and protection against lost or damaged luggage, is not included in the program price and is strongly recommended. Call A&K for details.
PASSPORTS AND VISAS: Valid passports are required for all international destinations. It is recommended that you check with the U.S. Department of State website for the latest passport and visa requirements. Please note that non-U.S. passport holders are responsible for obtaining the required documentation applicable for entry. Passports must be valid for six (6) months after the return of your journey and should also have sufficient blank pages for visas and immigration stamps. A&K cannot be held responsible should you be denied entry to a country due to non-compliance with these requirements. A copy of your valid passport must be submitted to A&K in order to confirm air reservations.
RESERVATION AND PAYMENT SCHEDULE: A deposit of $500 per person is required at the time of booking for Connections European River Cruise Journeys. Final payment is due 120 days prior to departure. If your reservation is made within 120 days of departure, the entire cost of the trip must be paid at the time of the request in order to secure confirmation.
CANCELLATION FEES PER PERSON
121 days prior to departure or more..... $500
120-91 days prior to departure..... 20% of program price
90-61 days prior to departure..... 50% of program price
60 days or less prior to departure.....100% of the program price
CANCELLATION CHARGES FOR EXTRA SERVICES: Additional hotel nights and other extra services booked in connection with A&K programs are subject to the following: Cancellations received 31 or more days prior to the service will be refunded in full; cancellations received 30-15 days in advance will be charged 50% of the price; and cancellations received less than 15 days in advance will be charged 100% of the price. Special cancellation charges may apply to select hotels and ships and will be advised at time of booking.
EXCEPTIONS: Payment and cancellation terms and conditions for extensions and internal air may vary from those noted above. Ask A&K for details.
AIR TRANSPORTATION: International airfares are not included in program pricing. Abercrombie & Kent USA, LLC, has special agreements with many carriers and can offer quotations from any gateway. Please ask your travel consultant about our special fares. All international and internal air quotes are subject to change and can carry penalties and surcharges until final payment has been received by A&K. Flight confirmation is based on availability. Air reservations cannot be confirmed until a passport copy is received by A&K. PLEASE NOTE THAT CERTAIN AIRFARES ARE SUBJECT TO A SERVICE FEE.
Airlines concerned are not to be held responsible for any act, omission or event during the time passengers are not on board their planes or conveyances. These programs may use the services of any IATA carrier. International air carriers are subject to international air conventions limiting their liability. The limitations of liability are contained on the reverse side of the airline ticket or e-ticket receipt, or on the carrier's web site, and form part of the terms and conditions of this package. The passage contract in use by these companies, when issued, shall constitute the sole contract between the companies and the purchaser of these travel programs and/or passage.
BAGGAGE: Abercrombie & Kent provides handling of two pieces of baggage per person. Weight restrictions on some routes on internal/domestic flights may apply; details will be provided with pre-tour documentation. Baggage and personal effects are at the owner's risk throughout the travel program, and A&K assumes no liability for lost or damaged baggage. Please check with your international carrier for other baggage restrictions applicable to your international flights.
CLAIMS AND REFUNDS: Refunds are not made for any missed services, except for verifiable extenuating circumstances. Please see our LIMITS ON ABERCROMBIE & KENT'S RESPONSIBILITY clause below. For verifiable claims to be considered, they must be received in writing within 30 days of the termination of the program and be accompanied by supporting documentation and/or a statement from the local destination company verifying the claim. Any adjustment considered will be based on the actual price of the services involved and not on a per diem basis. Adjustments will not be made for unused sightseeing trips or meals. A&K will not accept any liability for any claims that are not received within 30 days of the termination of your travel program. All claims for days missed while travelling should be made in writing within 30 days of the termination of the program.
PHOTOGRAPHY DURING TRAVEL: Abercrombie & Kent reserves the right to take photographs during the operation of any program or part thereof and to use them for promotional purposes. By booking a program with A&K, program members agree to allow their images to be used in such photographs. Program members who prefer that their images not be used are asked to identify themselves to their Tour Director at the beginning of their program.
LIMITS ON ABERCROMBIE & KENT'S RESPONSIBILITY: Abercrombie & Kent, USA, LLC, its employees, shareholders, officers, directors, successors, agents and assigns (collectively A&K), does not own or operate any entity which is to or does provide goods or services for your trip. It purchases transportation (by aircraft , coach, train, vessel or otherwise), hotel and other lodging accommodations, restaurant, ground handling and other services from various independent suppliers (including from time to time other affiliated Abercrombie & Kent companies). All such persons and entities are independent contractors. As a result A&K is not liable for any negligent or willful act of any such person or entity or of any third person.
In addition and without limitation, A&K is not responsible for any injury, financial or physical loss, death, inconvenience, delay or damage to personal property in connection with the provision of any goods or services whether resulting from but not limited to acts of God or force majeure, illness, disease, acts of war, civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of services, food poisoning, mechanical or other failure of aircraft or other means of transportation or for failure of any transportation mechanism to arrive or depart on time. There are many inherent risks in adventure travel of the type involved here, which can lead to illness, injury, or even death. These risks are increased by the fact that these trips take place in remote locations, far from medical facilities. Passenger assumes all such risks associated with participating in these trips.
TRAVEL ADVISORIES AND WARNINGS: It is the responsibility of the traveller to become informed about the most current travel advisories and warnings by referring to the U. S. State Department's travel website at travel.state.gov or by phone at 888 407 4747. In the event of an active State Department Travel Warning against travel to the specific destination location(s) of the trip, should the traveller still choose to travel, notwithstanding any travel advisory or warning, the traveller assumes all risk of personal injury, death or property damage that may arise out of the events like those advised or warned against.
ARBITRATION AGREEMENT: Any controversy or claim arising out of or relating to these TERMS AND CONDITIONS, to the LIMITS ON ABERCROMBIE & KENT'S RESPONSIBILITY clause, to the brochure, to any information relating in any way to the trip, to the trip itself, or to any products or services related to the trip, shall be settled solely and exclusively by binding arbitration in Chicago, Illinois in accordance with the Commercial Arbitration Rules of the American Arbitration Association, except that (a) in lieu of a personal appearance at arbitration, the arbitration may be conducted by telephonic means, (b) arbitration is the exclusive forum for dispute resolution (no court actions), and (c) except as otherwise provided by statute, each party shall bear its own costs and expenses and an equal share of the arbitrator and administrative fees.
TRAVELLER'S REPRESENTATIONS: The traveller represents that neither he nor she nor anyone travelling with him or her has any physical or other condition or disability that could create a hazard to himself or herself or other members of the tour. A&K reserves the right to decline to accept anyone on a trip, and to remove from the trip, at his or her sole expense, anyone whose condition is such that he or she could create a hazard to himself or others, or otherwise impact the enjoyment of other passengers on the trip.
ANY PAYMENT TO ABERCROMBIE & KENT CONSTITUTES YOUR ACCEPTANCE OF THE TERMS AND CONDITIONS SET OUT HEREIN AND IN MORE SPECIFIC PRE-DEPARTURE PASSENGER DOCUMENTATION, INCLUDING THE PERSONAL INFORMATION FORM.
Abercrombie & Kent accepts all major credit cards.
ONE NAME: ONE UNPARALLELED STANDARD WORLDWIDE Throughout this brochure, you'll see references to "Abercrombie & Kent" (or simply "A&K"). This is our shorthand for the many independent A&K companies that work with Abercrombie & Kent USA, LLC, of Downers Grove, Illinois, to provide its guests with a consistent worldwide standard of expertise and excellence in travel. Their independence allows our guests to benefit from unique local knowledge and specialized services available only from destination based operating companies around the globe. ©2013 Abercrombie & Kent USA, LLC, ABERCROMBIE & KENT, A&K, CONNECTIONS, CONNECTIONS BY ABERCROMBIE & KENT, INSPIRING EXPERIENCES, GUARDIAN ANGEL, MARCO POLO CLUB, PRIVATE JOURNEYS , SIGNATURE SERIES, SIMPLY THE BEST WAY TO TRAVEL, TRAVELLING BELL BOY and the ampersand design are service marks owned by Abercrombie & Kent Group of Companies, S.A.