Terms & Conditions

Connections Group Journeys


Please note that this special people-to-people program will be different from other programs on which you may have previously participated. Abercrombie & Kent USA, LLC, has been granted a license to operate a People-to-People program to Cuba by the U.S. Department of the Treasury, Office of Foreign Assets Control (License # CT-2013-3002190-1) and, as dictated by U.S. law, all participants are required to adhere to a full-time schedule of activities designed to inform, educate and promote meaningful interaction with the people of Cuba. Deviation from this itinerary, even in part, is not permitted. Per licensing requirements, this is a full-time program with many inclusions and there will be little to no free time on most days of the program.

Specific itinerary inclusions (visits, meetings with individuals and organizations, home visits) are dependent on outside factors and host availability; therefore, it may sometimes be necessary to substitute with alternatives of equal relevance and interest. Things work differently in Cuba and activities that had been scheduled far in advance may sometimes become unavailable for a number of reasons. Therefore, flexibility is key and it is very important to go into this experience with an open mind. Your local guide will be adept at swapping activities for others when and if needed, but do not be disappointed if something in your program changes - it is likely to happen. This is a once-in-a-lifetime opportunity to visit a country that has been inaccessible to Americans for a long time, so you are encouraged to make the most of it and enjoy every moment. 

The comprehensive itinerary will put you in direct contact with Cuban citizens, and provide structured activities to facilitate your discussions. Your experienced guide will facilitate many of these interactions, but it is a good idea to ask questions to get the most out of the experience. While the people you meet may not speak English, you will be surprised at how much you can share through body language and with the help of a good translator.

As part of your obligations as an authorized traveller under A&K's license, you are obligated to comply with certain requirements, including maintaining a record of your activities and expenses for five years. We encourage you to keep a travel journal. In addition, there are limits on what you can bring, what you can spend, and what you can bring back from Cuba that are explained in more detail in your Travel Tips..


A $500 per-person, nonrefundable deposit is required at the time of booking, with final payment due 90 days prior to departure.

For departures within 90 days, full payment is required at the time of booking.

Cancellation charges are based on the number of days prior to the service that the cancellation was received:

91 days or more prior to departure: $500 per person
90-61days prior to departure: 20% of the program price is forfeited
60-31 days prior to departure: 50% of the program price is forfeited
30 days or less prior to departure: 100% of the program price is forfeited

Any changes to your reservation within 45 days prior to departure will result in an administrative fee of $150 per person per change.


All accommodations as noted in the itinerary.

Meals and Beverages
Meals as specified in the itinerary: B=Breakfast, L=Lunch, D=Dinner. Domestic bottled water is provided in transportation vehicles.

Private or small grouped departures are provided on arrival in Miami on Day 1 of the program. Group transfers on arrival and departure from Cuba are provided.

Baggage Handling
Abercrombie & Kent has included the charge for checking one bag in your airfare fee. The combined weight of your checked luggage and your carry-on bags may not exceed 50 pounds. Additional charges of $2 per pound will be assessed for any weight exceeding the 50 pound limit. Carry-on bags (with the exception of purses or laptop cases) may not exceed 20 pounds. Carry-on bags weighing more than 20 pounds will need to be checked.

If checking a second bag, please note that a base fee of $20 will apply, plus $2 per pound for the weight of the bag. For example, the additional fee for a second checked bag weighing 30 pounds would be $20, plus $60 ($2 x 30 lbs.), for a total charge of $80.

Porterage of two bags per person throughout is included in the cost of the land program.

Rates are subject to change.

All group activities and meetings/exchanges as specified in the itinerary are included, as well as any associated activity fees. Please note that activities are subject to change without notice due to unforeseen circumstances. In these cases, comparable activities will be substituted.

Services of a professional A&K Program Director are included from Miami and throughout the program. Within Cuba, a resident English-speaking guide accompanies program participants and leads activities throughout. All gratuities for the local tour staff are included. Customary end-of-tour gratuities are not included for the A&K Program Director; these are left to the traveller's discretion and should be based on the level of satisfaction with the service received.

Taxes/Service Charges
Hotel taxes and service charges for all services specified in the itinerary, with the exception of the airport departure tax at the conclusion of the program. All persons departing Cuba must individually pay CUC 25 per person upon exiting at the airport.

Visas and Documentation
Visas and authorization for U.S. citizens to travel to Cuba must be obtained prior to arrival in Cuba. These documents will be delivered to you with your air ticket in Miami. Associated fees are included in the cost for participation in the program.

Tour participants must also complete a Reservation Form and Operator-Participant Contract, Visa Application Form and sign a Travel Affidavit confirming that they are travelling under the auspices of an OFAC authorized people-to-people license.

A Reservation Form and Operator Participant Agreement, Visa Application Form and Travel Affidavit, along with instructions for completing these documents will be sent to you upon deposit. In order to obtain the necessary documents required for travel you must complete all forms, sign and return to A&K.

ABERCROMBIE & KENT USA, LLC can offer quotations for joining the program in Miami by flight from any gateway. Please ask your A&K Travel Consultant. All domestic air quotes are subject to change and can carry penalties and surcharges, until final payment has been received by A&K. Flight confirmation is based on availability. PLEASE NOTE THAT CERTAIN AIRFARES ARE SUBJECT TO SERVICE FEES. Air reservations will not be confirmed until a passport copy has been received by A&K.

Medical insurance is included for all travellers from the U.S. to Cuba for emergencies. The cost for this is included in the cost of your charter air passage and your ticket will have an Asistur Stamp on the back as proof of coverage. Should you encounter any medical emergency during the course of the program, local representatives will be on hand to assist in procurement of treatment; however, you will need to show your air ticket with this stamp in order to receive treatment.


Personal Expenses
Passenger Travel Protection Plan (other than the medical insurance included in your air ticket); international charter flight (quoted separately at $525 per person); airport departure taxes from Havana (CUC 25 per person, payable locally on departure); excess baggage charges; gratuity to your A&K Program Director; meals, beverages and sightseeing not included in the itinerary; room service charges (unless indicated in the itinerary); personal expenses such as laundry, communication charges. There is no time during the day for optional activities.  Note: any payments made to persons in Cuba are subject to per-diem limits; refer to your Travel Tips for details.

Additional expenses incurred due to a change, delay or cancellation of any flight will be the responsibility of the passenger. If this occurs, ABERCROMBIE & KENT USA, LLC's correspondent company will do all possible to assist passengers in boarding or finding alternative arrangements. It must be stressed that this is done as a courtesy to passengers and ABERCROMBIE & KENT USA, LLC cannot be held responsible for denied boarding, nor for the additional costs thus incurred, nor for monies not recovered for missed land arrangements due to airline delays.

Active Elements
To enjoy the program as intended, a minimum level of fitness is required. A&K will require notice if any participant has any physical or other condition or disability that could create a hazard to himself or herself, or other members of the selected program.

A&K reserves the right to decline to accept anyone that it considers unsuitable due to fitness level. A&K also reserves the right to remove from the trip, at the participant's own expense, anyone whose condition is such that it could create a hazard to himself or herself or others, or otherwise impact the enjoyment of the other passengers on the trip. SHOULD YOU HAVE ANY QUESTIONS OR NEED ANY CLARIFICATION ABOUT A SPECIFIC PROGRAM, PLEASE ASK FOR DETAILS AT TIME OF BOOKING.

These escorted group departures are guaranteed to operate with a minimum of two (2) persons. Guaranteed departures will operate except only in cases of force majeure, which could include any major world event adversely affecting international travel patterns or other circumstances beyond A&K's control.
Accommodation and arranged sightseeing are subject to change at any time due to unforeseen circumstances or circumstances beyond A&K's control. Every effort will be made to operate programs as planned, but alterations may occur after the final itinerary has been issued. A&K also reserves the right to withdraw a program or any part of it, to make such alterations to the itinerary or program inclusions as it deems necessary or desirable, and to pass on to program members any expenditures or losses caused by delays or events beyond its control. Services on escorted group programs may be modified to accommodate a small group.

Special Requests
Special requests (such as adjacent or connecting rooms, bedding requests, smoking or non-smoking rooms and special dietary needs) should be advised at the time of booking. Please note that every effort will be made to secure special requests; however, some cannot be guaranteed.

A&K's Passenger Travel Protection Plan, which provides cancellation coverage, medical coverage and protection against lost or damaged luggage, is strongly recommended.

Prices and Arrangements
Quoted program prices include planning, handling and operational charges, and are based on current rates of exchange, tariffs and taxes as of July 2013. A&K reserves the right to increase program prices to cover increased costs, tariffs, fuel surcharges and taxes received after prices are published, and to reflect fluctuations in foreign currency markets. A&K is under no obligation to give breakdown costs for any program.

ABERCROMBIE & KENT USA, LLC also reserves the right to withdraw a program or any part of it, to make such alterations to the itinerary or program inclusions as it deems necessary or desirable, and to pass on to travellers any expenditures or losses caused by delays or events beyond its control.

Abercrombie & Kent USA, LLC, its employees, shareholders, officers, directors, successors, agents and assigns (collectively A&K), does not own or operate any entity which is to or does provide goods or services for your trip. It purchases transportation (by aircraft, coach, train, vessel or otherwise), hotel and other lodging accommodations, restaurant, ground handling and other services from various independent suppliers (including from time to time other affiliated Abercrombie & Kent companies). All such persons and entities are independent contractors. As a result A&K is not liable for any negligent or willful act of any such person or entity or of any third person.

In addition and without limitation, A&K is not responsible for any injury, financial or physical loss, death, inconvenience, delay or damage to personal property in connection with the provision of any goods or services whether resulting from but not limited to Acts of God or force majeure, illness, disease, acts of war, civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of services, food poisoning, mechanical or other failure of aircraft or other means of transportation or for failure of any transportation mechanism to arrive or depart on time.

There are many inherent risks in adventure travel of the type involved here, which can lead to illness, injury, or even death. These risks are increased by the fact that trips take place in remote locations, far from medical facilities. Passenger assumes all such risks associated with participating in the travel program.

Because of the U.S. embargo on Cuba you, as an authorized traveller under A&K's license, are personally responsible for complying with U.S. laws including, without limitation, restrictions regarding what may be brought to Cuba, what may be brought back to the U.S., and what may be spent in country. See Travel Tips for details.  

TRAVEL ADVISORIES AND WARNINGS: It is the responsibility of The Traveller to become informed about the most current travel advisories and warnings by referring to the U.S. State Department's travel website at travel.state.gov or by phone at 888 4074747. In the event of an active State Department Travel Warning against travel to the specific destinations location(s) of the trip, should the traveller still choose to travel, notwithstanding any travel advisory or warning, the traveller assumes all risk of personal injury, death or property damage that may arise out of the events like those advised or warned against.

ARBITRATION AGREEMENT: Any controversy or claim arising out of or relating in any way to these Terms and Conditions, to the Limits on Abercrombie & Kent's Responsibility clause, to the brochure, to any information relating in any way to the trip, to the trip itself, or to any products or services related to the trip, shall be settled solely and exclusively by binding arbitration in Chicago, Illinois, in accordance with the Commercial Arbitration Rules of the American Arbitration Association except that (a) in lieu of a personal appearance at arbitration, the arbitration may be conducted by telephonic means, (b) arbitration is the exclusive forum for dispute resolution (no court actions), and (c) except as otherwise provided by statute, each party shall bear its own costs and expenses and an equal share of the arbitrator and administrative fees.

TRAVELLERS' REPRESENTATIONS: The traveller represents that neither he nor she nor anyone travelling with him or her has any physical or other condition or disability that could create a hazard to himself or herself or other members of the program. A&K reserves the right to decline to accept anyone on a program. A&K reserves the right to remove from the program, at his or her sole expense, anyone whose condition is such that he or she could create a hazard to himself or others, or otherwise impact the enjoyment of other passengers on the program.


© 2013 Abercrombie & Kent USA, LLC