Suzy Fragnoli Named Director of Product Operations at Abercrombie & Kent USASuzy Fragnoli has joined the Program Operations team at Abercrombie & Kent USA, LLC. As Director of Product Operations, she will support the company's expanded range of products, including Luxury Small Group, Tailor Made and Connections Journeys.
“Suzy brings a wealth of knowledge in developing a wide range of travel programs with an emphasis on small group experiential travel,” says Richard Harris, Senior Vice President of operations and product. “Her extensive experience working with companies that have a worldwide presence enables her to focus on delivering creativity, consistency and competiveness.”
Abercrombie & Kent USA President Phil Otterson is also enthusiastic about Ms. Fragnoli's contributions and decades-long experience delivering top-quality trips. “Based on the positive feedback we are receiving from travel agents and their clients, we see great opportunity to further develop A&K's product lines. With Suzy’s help, we look forward to creating even more innovative small group and signature programs,” he explains.
Since beginning her career as an award winning guide, Ms. Fragnoli has had proven success driving process, quality and sales efforts worldwide, reflecting her deep knowledge of the travel industry. Her international experience includes leading cross-functional teams opening regional offices in Hong Kong, Beijing, Bangkok, Hanoi, Tokyo, Sydney, Buenos Aires, Cusco, Budapest, Delhi and Moscow.