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We are currently hiring for this position.

Title: SENIOR TRAVEL CONSULTANT
Summary:

Abercrombie & Kent (A&K), the world’s foremost luxury travel company, is looking for an experienced Private Travel Senior Consultant to add to our growing team. In this position, you will be responsible for handling A&K’s most discerning VIP guests, Chairman’s Club members, group bookings and Private Jet sales with the aim to achieve individual and team sales goals.

Responsibilities and Accountabilities

• Meet or exceed established sales goals
• Develop and maintain a network of existing and new clientele through outbound sales calls in order to build relationships
• Actively manage guest relationships with a variety of touch points (ie acknowledge birthdays, anniversaries, etc)
• Design custom tailor made itineraries in consultation with guests and Travel Agents
• Evaluate pricing received from DMC or Third Party suppliers to ensure value (A&K value and price value)
• Communicate and advocate product and price value in support of successful conversions
• Confirm required services with DMC and Third Party suppliers
• Manage all financial aspects of booking in Travel Studio according to company guidelines
• Ensure all Travel Studio booking details are complete and accurate in accordance with department guidelines
• Maximize conversions by following up on Option Quote and Quote Pending bookings in established timeframe
• Demonstrate competency of destination knowledge
• Research flight schedules, hotel availability and other Sabre procedures as necessary
• Meet or exceed established A&K Service standards
• Maintain a minimum number of hours available on the phone per department guidelines
• Make recommendations for process, procedure and technology improvements
• Collaborate with Sales Assistants to coordinate all pre and final documents, and assist with guest/TA contact
• Collaborate with internal departments to facilitate booking process and sales
• Assist Guest Relations on post tour issues to ensure guest satisfaction is maintained
• Sales projects as determined by management

 

Education and Experience

• Associate or Bachelor degree preferred or equivalent experience
• High School diploma required
• Two years travel industry experience required
• Two years of sales experience required

Skill and Abilities

• Excellent verbal and written communication skills with an emphasis on telephone sales
• Detail oriented with excellent organizational skills and ability to multi task
• Strong worldwide geographic, destination, cultural and world affairs knowledge
• Intermediate computer skills required (Microsoft Office) and ability to quickly master new technologies
• Good judgment and problem solving skills
• Ability to work in a team environment
• Excellent inter-personal skills
• Basic Sabre skills required, intermediate skills preferred
• Must be able to read/write/speak in English
• Foreign language skills preferred

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